I know that sounds strange, but I'm serious. Grown-ups killed this little boy's cat. The resulting letter, dictated by the boy, Rayden, to his father, has gone viral.
I understand that we're all human and that errors occur, but wow... what a terrible mistake to make. I feel awful for the little boy, but also for the staff member whose carelessness resulted in the cat's untimely death. That would be a terrible thing to live with, at least for me.
Organization and attention to detail(s) are vital in this line of work.
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